Admittedly, Skimbit is still in beta phase. So it shouldn’t really be totally humiliating to have a bug.
But, in the last month, Skimbit’s traffic has tripled, so suddenly, bugs are a bigger deal, as they can potentially affect more of our users. And I LOVE my users, truly! I can’t describe it… but to have complete strangers want to use, and benefit from, something that I have worked on so crazily hard for so long, is the deepest compliment coupled with the deepest responsibility.
And so, when something goes a little wrong, I can’t abide that people who have put their faith in me and my product are experiencing any type of inconvenience. I am so prepared for them to rush off and never come back, or to be angry, or even worse, to just leave and never come back or think of Skimbit again.
Imagine, then, my joy this week to meet a user who not only has come to my site because he has a genuine need to use it (as opposed as a mild curiousity to see what my site is vaguely about!); but he also notified me of a bug, and helped me solve it. What a blessing!
Yes, there was a slight bug in the way we sent invitations to friends from the Address Book, and it took a while to find out the root cause of the bug. I kept expecting the user to get fed up and throw his hands up in disgust and frustration, which terrified me because he was a true advocate of the solution. But to my immense joy, he not only persisted, helped find the problem, tested it, and kept sending me updates, but he also – bless – apologised for hassling me! What an angel!
Thankfully, we have now corrected the bug, fixed a misunderstanding on the site, and somehow still have the attention of a user who invited 20 of his friends to use the site – what an amazing man. I can’t stop with the superlatives, it just completely blew me away how kind and helpful strangers can be.
It takes me back to those web 2.0 seminars, where all the speakers raved about “Your users will tell you when you are doing something wrong, they will be passionate advocates of your site!” and I kinda doubted it could happen. But, I just experienced the charity of users, and feel even more passionate about doing a good job for them!
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